We guarantee you'll love your purchase. To back this up we offer comprehensive returns and warranty policies included FREE with all products.
You can claim a full refund or exchange (excluding shipping) on unused and unopened items. Used items can be returned at any time subject to appraisal and you can cancel at any time prior to shipment for a full refund or exchange.
We service locally, provide extensive return and replacement options and include return shipping of your repaired item. If we can't repair, we will replace with a brand new item.
- 30 day, free returns policy included with every order.
- Full refund or exchange of the item value on unshipped items.
- Full refund or exchange of the item value (excluding shipping) on unused items.
- Partial refund or exchange of the item value (excluding shipping ) on opened/used items, depending upon condition.
- 12 month Australia-wide warranty.
- DOA replacement within the first 48 hours.
- Equivalent to the manufacturer’s warranty.
- Assessment Guarantee: within 48 hours of receipt, generally 24 hours or less.
- Repair Guarantee: within 30 working days of receipt, generally less than 7 days. Only applies to technology products. Cosmetics and fashion items will be replaced rather than repaired.
- Replacement product offered if unable to repair within 30 days. Guarantee for photography items is 60 days.
- Return postage to return the item to you is included.