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Yatango Shopping is a unique, new shopping experience from Yatango, reinventing the way that you shop online. You can find the world's best lifestyle and technology brands at Yatango Shopping, all at amazing prices!
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Key Company Facts
Yatango Shopping is the integrated eCommerce partner of Yatango Mobile
Yatango Mobile is a social telco, servicing thousands of Australians with personalised mobile plans. Check us out here.
Company Name: Yatango HK Ltd trading as Yatango Shopping
Country of Registration: Hong Kong
Yatango Shopping's Australian mailing address is: Suite 1.09, 433 Logan Road, Stones Corner QLD 4120
Yatango has recently acquired the domain mobicity.com.au, and that website was switched off on August 1st.
You can still view previous mobicity.com.au orders through your new Yatango Shopping account. To do so, log in or sign up now.
If you signed up to mobicity.com.au by email your credentials are exactly the same. If you signed up with a social service (except Twitter, which unfortunately is no longer supported; you'll need to create a new account), sign in with the same details to access the dashboard.
For any assistance please contact us on the chat button below.
Yatango Shopping's expert sales and support team are here to help.
We're online from 8am - Midnight, 7 days a week. Chat with us now during those hours, or send a message and we'll come back to you as soon as we're back online.
Speak soon :)
To ensure that you receive your new phone as quickly and safely as possible, Yatango uses a range of delivery options. Delivery times for all options are detailed below.
Please note that in order to ensure that all details on your order are correct, items may not ship until we are able to verify the order and card holder details. This may occur by phone so please record a number on your order that you are available on during business hours to ensure timely delivery.
Insured Courier Delivery
Express Shipping Service
Yatango Shopping currently only delivers to addresses within Australia.
No matter where the phone is sourced, Yatango makes all attempts to keep you regularly informed of when you can expect delivery.
For all instances (except Regular Post) you will be provided with a tracking number and a link to the courier’s website will be provided. This is emailed to you through our fulfilment system, normally on the evening of the day of shipment for metro areas and the following morning for regional or orders received late in the day.
We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
All transactions are processed in Australian Dollars (AUD) and the Yatango Shopping offers a secure check-out system with a variety of payment methods.
Other currencies are shown for reference purposes only and payments made in these currencies do not include any international conversion fees that may be applied by your bank. Please note that your bank may also charge a different exchange rate to that displayed on the site.
Credit or Debit Card
VISA and Mastercard are accepted through Australia's premiere online payment system eWay. We accept both credit and debit cards through eWay's PCI compliant connection and this, in combination with Yatango’s Extended Validation SSL certificate (Green Lock), ensures that your information is encrypted to the highest possible level and no payment data is stored on our servers, so your information is extremely well protected and secure at all times.
Yatango Shopping is proud to be one of the first eCommerce sites in Australia offering Bitcoin as a payment method. We use the fast, safe and secure CoinBase payment portal, where merchant fees are next to nothing. You'll need to already hold Bitcoins to pay with CoinBase. We recommend Blockchain.
Yatango banks with Westpac and we accept direct deposit and internet bank transfers. The bank account details are provided to you during the check-out system and you will be able to make payment from your bank account once the order is placed.
All orders under $1000 and sent to Australia are exempt from GST and no further fees or charges are applicable. Orders over $1000 are applicable for GST and collected at point of sale, along with a processing fee collected on behalf of Australian Customs. The GST and processing fee amounts will appear in the cart and on the product pages once the cart value passes $1000.
For more information on any of the above, please feel free to contact us at any time.
Yatango Shopping sells original, unlocked, top quality mobile phones, tablets and cameras, sourced from Australia and around the world. For efficiency and fastest delivery most devices are shipped direct from our logistics centres.
You can pick up a free SIM card and join Yatango Mobile as you check-out, but our devices are unlocked and will accept a SIM card from any network. However please note that part of Vodafone and Telstra's network operates on a slightly different frequency set (3G 850). You can view our full range of NextG devices by using the '3G 850' navigation filters.
Also note that the only true networks are Telstra, Optus, and Vodafone. The others are virtual networks and piggy back off these true networks so any phone that's compatible with the parent network will work happily on these virtual ones. If you are unsure please don't hesitate to contact us for more information.
All Australian stock comes with a 12 month manufacturer’s warranty, which can be serviced at any authorised repair centre in your area. These items are detailed as having a local warranty in the respective product listing.
Unless otherwise stated within the product description, the majority of devices are sourced internationally as we get newer, better versions at more attractive prices. International stock is sourced from a variety of locations, dependent on availability, price and quality. As all stock ultimately comes from the same factories, in reality the only difference between devices sourced from Australia and overseas is in the charger, which may have a different plug.
To combat this we include an adaptor and, wherever possible, an Australian charger, to ensure you will never go short with your battery. International stock handsets come with an Australian warranty serviced by our warranty partner, Australian Warranty Services. To find out more about AWS, please visit their website; www.aussiewarranty.com.au.
Every effort is made to ensure that your new device is free from carrier software and branding, but this may not be possible for a small number of models. For example, it is very rare to be able source Blackberry devices free from carrier branding physically printed on the outside of device. Also, please be aware that some manuals and software may arrive in a non-English language, however we provide English versions in the specifications section of the product listing.Should you have difficulty tracking it down, please contact us and we will email you the digital version.
You may also find that there is a variation between the pre-installed software of an Australian and International version of the same device. In most cases the amount of 'bloatware' is lower in international stock, however some features advertised on the Australian manufacturer's website may not be present in our devices. For further information regarding our phone supplies, please contact us on LiveChat, or simply send an email to firstname.lastname@example.org
Most electronic devices sent from our warehouse (such as mobiles, tablets and cameras) undergo a comprehensive testing procedure before shipping to reduce the likelihood of Dead on Arrival (DOA) returns. This means that the device is taken from it’s box, the battery is installed and the device is turned on. Our technician may then test various functions of the device to ensure that all is in working order. After testing the device is wiped, cleaned, re-shinkwrapped and presented as the quality assured, brand new item that it is. Please note that the manufacturers seal must often be removed for the quality assurance testing to take place.
For quick queries relating to stock availability, the order process, fulfillment, tracking and logistics during office hours, please use the livechat button below;
Yatango Shopping is committed to customer satisfaction and provides a comprehensive returns policy, replacement and exchange policy.
Free Return Policy
Included with every order is a 30 day, free returns policy. You can claim a full refund or exchange of the item value (excluding shipping fees) on unshipped, unused and unopened items. The item must be sent back to our nominated address accompanied by a Yatango Shopping-issued RMA code. To learn more about this and all our return and exchange options please read below.
All returns and exchanges are performed at the sole discretion of Yatango Shopping and its nominated representatives. The decision on individual cases is at the discretion of Yatango Shopping and its nominated representatives and is final.
Handsets returned to Yatango Shopping without an RMA code will be refused delivery by Yatango Shopping’s representatives and the sender will be responsible for all return postage.
Return or Exchange Prior to Shipping
A full refund is available at any time prior to shipping. This includes pre ordered items. It may also be possible to exchange your item prior to shipping from the Yatango Shopping warehouse. Please use our contact us to send an email form. If the item has already been shipped at the time that your form submission is processed by Yatango Shopping representatives, the case will be treated as an ‘unopened box’ return. Please see terms and conditions for this return type below.
Return or Exchange for DOA (Dead on Arrival) Items
Return or Exchange within 30 Days - Unopened Box (Free Return Policy)
Return or Exchange within 30 Days - Opened Box
All open box items are assessed based on the following guidelines. Please note that the values described are offered as a minimum diminished value and will be affected by the condition of the item and its packaging:
The value of the item is assessed as being the complete value with the following values subtracted if they have occurred:
The condition of all electronic items will be assessed as follows:
Return or Exchange - After 30 Days
General Conditions for Return or Exchange
Join Yatango today and get instant access to exclusive offers and discounts.
Membership is free and you can register with one click at checkout. Yatango Members receive;
Join now by clicking the 'Sign Up' button top right, or simply add your credentials at the checkout when you make your purchase.
The Yatango Shopping rewards (Y-Rewards) program is a great value, free-to-join loyalty club for our members.
Members receive rewards points (Y-Points) for every dollar spent at Yatango Shopping. You can also earn extra Y-Points during special offers and limited promotions from time to time. Make a purchase today and we'll register you automatically for Y-Rewards and apply one Y-Point for every dollar you spend, directly to your account.
The exchange rate for Y-Rewards is 100 Y-Points = $1. While not redeemable for cash, Y-Points can be used on any of the great items across the Shopping catalogue!
Y-Points have a 12 month validity, but don't worry we'll notify in advance of expiry and give you plenty of time to redeem. We'll also let you know if we have any special Y-Rewards offers or promotions running that will help you earn extra Y-Points. For further details on Y-Rewards, please click here to see our terms and conditions.
Yatango HK Ltd trades as Yatango Shopping and is the owner of this site. This site and your data are transmitted via a 128-bit SSL secured link and stored in a secure database on our server.
Yatango HK Ltd recognises the importance of your privacy and understands your concerns about the security of your personal information. We are committed to protecting any personal information about you that we hold.
The kinds of personal information we hold
Collection of anonymous information
Using and disclosing your personal information
Contracting out services and disclosures
Emails you receive from us regarding publications, products, events and education
The kind of personal information we collect about you
The purpose for which we collect the information about you
Access to your personal information
Estimated delivery time frames can vary, taking as little as 2 days to around a week, depending upon many factors such as stock status, and different types of shipping methods
Once your item(s) has shipped your order status is usually changed to shipped and in insured courier method (not postal), you will be notified and be emailed a link so that you track it all the way to your door.
As your order progresses it will change status several times. Below is a list of the different status' and what they mean.
If you have any questions or need further clarification please contact us at any time.
While the majority of our stock is in the warehouse and ready to ship immediately, some items are not yet released or are in secondary warehouses and may take a little longer. Below is a breakdown of the different stock statuses and information related to availability and delivery. Please note the stock statuses are subject to change based upon regular updates from suppliers.
Different mobile phones may vary in the Sim Card Size that they take. You must ensure to arrange the correct sim card size for the desired phone. You can arrange to get these sim card sizes through your carrier.
Yatango offers Regular (Mini/Micro double punch) and Nano SIM packs. Buy your SIM here.
We do sell micro sim adaptors on their own which make the micro sim fit into an adaptor to be used as a mini sim size again, click here to purchase yours.
We advise you to check the specifications of the phone you would like to buy to see which sim card size the phone needs to function prior to ordering the phone.
Yatango takes privacy and security extremely seriously. This industry receives constant attention from those trying to order products with other people's credit cards without their permission, so as a result all orders must proceed through a stringent verifications process before shipment.
This may involve an automated process behind the scenes. You may receive an email requesting identification documentation or the confirmation of a random, fully refundable, nominal charge to your credit card. In some cases, you may alternatively receive a phone call from one of our friendly verification staff to confirm some details.
Your order will not be processed until the verification is complete, however we will ensure that you are kept up to date throughout and please feel free to contact us at any time regarding your order progress. We also welcome any feedback that can help us create a better customer experience.
Yatango Shopping operates a local warranty service through Australian Warranty Services, however our warehouse is located in Hong Kong and goods will be shipped from our warehouse direct to your desired shipping address in Australia.
Orders under $1,000 shipped to Australia do not attract GST and shipping is free for all orders over $30. If your order exceeds that amount then you will be charged GST on the website (this covers the GST charges that your shipment would be subject to when going through customs once the package reaches Australia).
If you need any further assistance please contact us at any time to discuss.